Cancellation policy

This policy explains how subscription billing, changes, and cancellations work.

Billing

When you purchase a subscription, you will receive recurring deliveries. Your payment method will be securely stored and automatically charged according to the delivery frequency and price listed on the product page at the time of purchase along with any applicable shipping fees and taxes.

How to Cancel

You can cancel your subscription at any time by visiting the Manage Subscription page on our website and logging in with the email used for your order. Once logged in, simply select the red "Cancel" button for your subscription and follow the prompts.

Renewal Timing

Subscriptions renew on the 18th of each month, starting the month after you sign up. If you place your initial order before the 18th of the month, your first renewal will not occur until the 18th of the following month, so you won't be charged twice within the same month.

Free Kit Promotions

If you subscribe with a free kit promotion and cancel your subscription before your first order has shipped, we may cancel your order and refund your shipping payment. 

Pricing Changes

Price changes are rare, and we will not change your subscription price without giving you clear advance notice and the opportunity to cancel. In the uncommon event of a price change, we will send at least two notifications to your email address on file, including one at least 30 days before the change takes effect. Each notification will clearly indicate what's changing and include a link to the Manage Subscription page where you can cancel.

Questions

By subscribing, you acknowledge and agree to the above terms. If you have questions, or if you need help managing or canceling your subscription, please contact us.